Privacy Policy

Who we are

Relco is an AI front desk for US med spas. This website and the service are operated by Relco Digital ("Relco", "we", "us", "our"). You can reach us at hello@relcoai.com. Relco Digital, [Registered business address: to be confirmed].

This policy covers three groups of people: visitors to this site, the clinics that subscribe, and the people who call or text those clinics and are answered by Relco.

Information we collect

From website visitors. When you fill in a form, request a walkthrough, take a quiz or talk to Mia on this site, we collect what you give us: your name, work email, phone number, clinic name and anything you type or say.

Consent records. Before we store your details you agree to our Terms of Service and this policy. We keep a record of that agreement: the wording you agreed to, its version, the time, the form it came from, a one-way hash of your IP address and your browser's user agent.

Demo conversations. If you use the walkthrough or the live demo, we keep a record of the conversation with your details once you agree to it, so our team can follow up. For the live demo we also record when a session starts and how long it lasts, to keep within our daily demo budget.

Technical data. Your browser sends basic technical data such as IP address and device type. We use it to keep the site secure, limit abuse and run the bot check. IP addresses we keep for rate limits and consent records are stored only as one-way hashes.

Campaign and partner information. If you arrive from an ad or a partner's link, we record the campaign tags in the link (such as utm_source) and the partner code with any form you submit.

From clinics that subscribe. To set up the service we collect business and account details: business name and address, billing contact, the treatment menu, prices, hours and the answers you want Mia to give, plus details carriers require to register your text messaging.

From people who contact a clinic. When someone calls or texts a clinic that uses Relco, we process what is needed to answer and capture the consult: name, phone number, the treatment asked about, a preferred time and the message content. We handle this data on behalf of the clinic, as its service provider. Relco does not ask for or store medical history or clinical records.

How we use information

• To run the AI front desk: answer questions from the clinic's price list, capture consults and pass them to the clinic's team.
• To answer your inquiries, run the demo and schedule walkthroughs.
• To send the messages you asked for or agreed to, on our behalf or a clinic's.
• To set up, support, secure and improve the service.
• To bill subscribers and keep required business records.
• To meet legal, security and fraud-prevention obligations.

Text messaging and phone data

We never sell your data, and we never share phone numbers or text message opt-in consent with third parties for their own marketing. Mobile information collected for text messaging is used only to deliver the messages you agreed to receive and to support and secure the service.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Full details are in our Messaging Terms.

Service providers we use

These providers process data for us to deliver the service. They may use it only to provide their service to us.

How we share information

• With the clinic. Conversations and captured consults go to the clinic the person contacted. That is the point of the service.
• With our service providers, listed above, only to deliver the service.
• For legal and safety reasons, when the law requires it or to protect people, rights and the service.
• In a business transfer, if Relco is sold or reorganized, subject to this policy.

We do not sell personal information. With your marketing consent only, the Meta Pixel and Conversions API tell Meta that you visited or submitted a form, so we can measure our ads. You can withdraw that consent at any time from Cookie settings in the footer.

Cookies

Necessary cookies run the site. Analytics and marketing cookies run only if you allow them in the cookie banner, and you can change your choice at any time. The Cookie Policy lists each one.

How long we keep data

We keep information for as long as we need it to provide the service and to meet legal, tax and security obligations, then delete or anonymize it. Clinics can ask us to export or delete account and conversation data, subject to records we must keep. People who contacted a clinic can ask the clinic, or us, to delete their data.

Security

We protect data with encryption in transit, restricted access to our database and admin tools, and least-privilege handling. Conversations are scoped to scheduling and lead capture. No system is perfectly secure; if a breach affects you, we will tell you promptly.

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete or port your personal information and to object to some processing. To use any of these rights, email hello@relcoai.com. We will not treat you differently for using them. California residents (CCPA/CPRA) and people in the EU and UK (GDPR) have specific rights, which we honor. For data we process on a clinic's behalf, please also contact that clinic.

Children

Relco is a business tool and is not directed to children. We do not knowingly collect personal information from anyone under 18. Clinics are responsible for the age and consent of the people they serve.

International users

Relco serves clinics in the United States. Data may be processed and stored in the United States and other countries where we or our providers operate.

Changes to this policy

We may update this policy as the service or the law changes. We will change the "Last updated" date above and, for material changes, give notice through the service.

Contact

Questions about privacy? Email hello@relcoai.com. Relco Digital, [Registered business address: to be confirmed].