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Relco.

How it works

How Mia works with your front desk.

Calls your team can't take forward to Mia. She answers from your price list, captures the consult, and your team confirms it in the software you already use.

Three steps. No new software for your team.

  1. Keep your number

    Calls your team can't take forward to Mia. Your listing, ads and website stay the same.

    • Unanswered and after-hours calls forward from your number to Mia. We set up forwarding with you on the walkthrough.
    • You choose when calls go to her: after close, during lunch, when lines are busy, or any hour your line rings.
    • Your Google listing, ads and website keep the same number.

  2. Mia picks up

    She answers from your price list, asks what the caller wants and when, and stays off anything clinical.

    • She answers price and availability questions from the list you give us, and only from that list.
    • She asks what the caller wants, which treatment, and when suits them.
    • Anything clinical, such as safety, suitability or dosage, goes to a person on your team.

  3. Your team confirms

    You get the name, number, treatment and preferred time, ready to confirm in your booking software.

    • Your team gets the caller's name, number, treatment and preferred time.
    • They confirm the appointment in your booking software. Mia does not write into your calendar today.
    • Each month you get a readout: calls missed, reached and captured, plus where the script needs work.

What Mia does on a call

  1. Picks up

    With the greeting we set up with you, on the number you already publish.

  2. Answers

    Prices, hours and treatment questions, from your list only.

  3. Qualifies

    Which treatment, first visit or returning, and when suits the caller.

  4. Captures

    Name, number, treatment and preferred time, ready for your team.

  5. Hands off

    Clinical questions and callers who want a person go to your team.

What Mia never does

  • Give medical advice. Safety, suitability and dosage questions go to your team.
  • Quote a price that isn't on your list. Unknown questions are captured for your team.
  • Write into your booking software. A person on your team confirms every consult.

What Mia answers today.

Phone and SMS are live. Anything else stays labelled roadmap until it ships.

Live today

  • Phone callsLive
  • SMS and missed-call text-backLive

Not live yet

  • WhatsAppRoadmap
  • Instagram DMsRoadmap

We label a channel live only once it is.

Works alongside your booking software

Mia captures the consult and your team confirms it in the software you already use. No direct integration is live yet; we will label each one live only once it is.

Works alongside

  • Boulevard
  • Vagaro
  • Zenoti
  • Mangomint
  • Aesthetics Pro

Mia captures the consult and your team confirms it in the software you already use.

Live in 3 to 5 days.

  1. Day 1

    Walkthrough

    A 15-minute call. You send your price list, your hours and the treatments you want Mia to talk about.

  2. Days 1 to 2

    Text-Back goes live

    Missed calls on your number get a text in seconds while Mia is being set up.

  3. Days 2 to 4

    Build and test

    Your prices and hours go into Mia's script. We call her ourselves, then you do, and we fix whatever sounds wrong.

  4. Days 3 to 5

    Mia goes live

    Calls your team can't take forward to Mia. Your team gets a short brief on how captured consults arrive.

  5. After launch

    Monthly readout

    Missed, reached and captured, every month, plus the places the script still needs work.

Hear Mia before you decide.

Talk to Mia for two minutes, then book a 15-minute walkthrough with the team.

Talk to MiaBook a walkthrough