Draft for legal review. This document may change before launch.
Messaging Terms
The terms for text messages that clinics send through Relco, including how to stop them.
Last updated: October 4, 2026
This page is in English for every language. The English version governs.
The program
Med spas use Relco to answer calls and texts they can't take. When you call a clinic that uses Relco and the call goes unanswered, the clinic may send you a text about your call (Text-Back). Replying continues the conversation: Relco answers questions from the clinic's price list and captures your preferred time, and a person at the clinic confirms any appointment.
Each clinic is the sender of its messages. Relco is the platform that delivers them. Messages are sent by SMS through our carrier partner, Twilio.
Your consent
Calling or texting a clinic starts the conversation, and messages about that inquiry and your appointment follow from it. By giving a clinic your mobile number on a form, you agree to receive texts from that clinic through Relco about your inquiry and appointments. Consent is not a condition of any purchase.
Review requests and offers to come back (an optional add-on for clinics) are sent only to people who have agreed to receive them from that clinic.
What to expect
| Item | Detail |
|---|---|
| Message types | A text back after a missed call, replies to your questions, appointment confirmations and reminders, and follow-ups about your inquiry. |
| Frequency | Varies with your conversation and appointments. It is not a recurring marketing blast. |
| Cost | Message and data rates may apply, depending on your mobile plan. |
| Carriers | Supported on major US carriers. Carriers are not liable for delayed or undelivered messages. |
Opting out and getting help
Reply STOP at any time to stop receiving messages. You will get one confirmation text, then no more texts unless you opt back in by replying START.
Reply HELP for help, contact the clinic directly, or email hello@relcoai.com.
Opting out of texts does not cancel an appointment you have booked; contact the clinic to change it.
Your privacy
We never sell your phone number, and we never share mobile information or text message opt-in consent with third parties for their marketing. Mobile data is used only to deliver the messages you agreed to and to support and secure the service. See our Privacy Policy.
For clinics using Relco
You are responsible for collecting valid consent before messaging your customers, for honoring opt-outs, for registering your text messaging with carriers as required, and for messaging in line with the TCPA, carrier rules and our Terms of Service. Relco never sends medical advice by text, and neither may you through Relco.
Contact
Questions about messages sent through Relco? Email hello@relcoai.com.