Terms of Service

1. The service

Relco provides an AI front desk for US med spas. It answers phone calls and text messages that the clinic's team can't take, answers questions from the clinic's price list, and captures consults for the clinic's team to confirm in its own booking software. The service is operated by Relco Digital ("Relco", "we", "us"). "You" means the clinic or person using the service.

What Relco does and does not do. Relco handles scheduling questions, prices and lead capture only. It does not give medical, dosing, diagnostic or treatment-suitability advice, and it routes clinical questions to your team. You remain solely responsible for clinical care, advice and outcomes. Relco does not write into your booking software; a person on your team confirms each appointment.

Phone and SMS are the channels available today. Other channels (such as WhatsApp or Instagram messages) are not part of the service until we tell you in writing that they are live.

2. Eligibility and accounts

You must be at least 18 and authorized to enter this agreement for your business. You are responsible for your account, your credentials and the activity under your account. Tell us promptly at hello@relcoai.com if you suspect unauthorized use.

3. Your responsibilities

• Give us accurate business information and keep your treatments, prices and hours up to date.
• Obtain and keep every consent required to call and text your customers, and to connect the phone and other accounts you link.
• Do not present Mia as a person. Callers who ask must be told they are talking to an AI.
• Use the service lawfully and in line with our Acceptable Use Policy and Messaging Terms.
• Handle clinical care, follow-up and any regulated communications outside Relco's scope.

4. Plans, fees and billing

Current plans and prices are on our pricing page, in US dollars:

• Text-Back: $197/mo USD plus a one-time setup fee of $250 USD.
• AI Front Desk: $497/mo USD plus a one-time setup fee of $750 USD.
• Reviews & Reactivation add-on: +$300/mo USD.

Subscriptions renew each month until cancelled. Annual prepaid plans (12 months for the price of 10) are billed up front. Setup fees and usage-based carrier or messaging charges are non-refundable. Fees exclude taxes, which you pay where they apply. We may change prices at renewal with notice; founding-clinic pricing is honored for its stated lock period of 12 months.

5. Money-back guarantee and cancellation

New subscribers may ask for a refund of the first month's subscription fee within 30 days of going live if the service is not a fit. Setup fees and third-party pass-through charges are excluded. You can cancel at any time; cancelling stops future renewals and takes effect at the end of the current billing period. We do not pro-rate partial periods unless the law requires it.

6. The demo on this site

Mia on this website is a demonstration. Her face and voice are AI. The demo can book a walkthrough with Relco; it does not book clinic appointments and is not meant to collect patient information. Do not share medical details with the demo. A demo session may be limited in length or unavailable at busy times.

7. Intellectual property

Relco, its software, brand and content belong to Relco Digital and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You keep ownership of your business content and customer data, and you grant us the rights needed to run the service for you. You may not copy, resell, reverse-engineer or build a competing product from the service.

8. Third-party services

Relco works alongside tools you choose, such as booking software, phone carriers and payment processors. Their own terms govern your use of them, and we are not responsible for their availability or actions. You authorize us to access them only as needed to deliver the service. Our service providers are listed in the Privacy Policy.

9. Disclaimers

The service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise the service will be uninterrupted or error-free, or that the AI will answer every call or message perfectly. Relco is a scheduling and lead capture tool, not medical, legal or compliance advice.

10. Limitation of liability

To the fullest extent the law allows, Relco and Relco Digital are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim about the service is limited to what you paid us for the service in the three months before the claim arose.

11. Indemnification

You agree to indemnify and hold Relco and Relco Digital harmless from claims arising from your use of the service, your content, your clinical care, your communications with customers, or your breach of these terms or of applicable law (including the TCPA and healthcare rules).

12. Suspension and termination

We may suspend or end access if you breach these terms, do not pay, or use the service in a way that risks harm, abuse or legal exposure. When access ends, your right to use the service stops; we will make reasonable efforts to let you export your data for a limited period before deletion.

13. Governing law and disputes

These terms are governed by the laws of [Governing law jurisdiction: to be confirmed], without regard to conflict-of-law rules. We will both try to resolve a dispute informally first; unresolved disputes go to the courts or arbitration of [Governing law jurisdiction: to be confirmed].

14. Changes

We may update these terms as the service changes. We will change the "Last updated" date and, for material changes, give notice through the service. Continuing to use the service after an update means you accept the new terms.

15. Contact

Questions about these terms? Email hello@relcoai.com. Relco Digital, [Registered business address: to be confirmed].