FAQ
Each answer comes first, in plain words. Prices are in USD and come from our pricing page.
Relco is an AI front desk for US med spas. Mia, the AI, picks up the calls your team can't take, answers questions from your price list and captures the consult for your team to confirm. It runs on the phone number you already publish.
Mia is Relco's AI front desk. Her face and voice are AI. She answers calls and texts for your spa, asks what the caller wants and when, and hands every consult to your team. She never gives medical advice.
Não. A Mia atende as chamadas que a sua equipa não consegue atender: depois do fecho, à hora de almoço e quando as duas linhas estão ocupadas.
It fits spas whose team can't pick up every call: after close, during lunch, or while everyone is with a client. Small teams feel missed calls most because no one else can pick up. If a person already answers every call, start with Text-Back for the calls that still ring out.
An answering service usually takes a message for your team to chase. An AI receptionist like Mia answers price questions from your list and captures the consult with the treatment and preferred time. The full comparison covers cost, coverage and fit.
Mia answers the calls your team can't take. You choose when calls forward to her: after close, during lunch, when lines are busy, or any hour your line rings. Your team keeps answering whenever they can.
No. Mia works on the number you already publish. Calls your team can't take forward to her, so your Google listing, ads and website stay the same.
They should. Relco does not present Mia as a person, and our acceptable use policy bars clinics from misrepresenting what she is. We set her greeting with you during setup. If a caller wants a person, she takes their details for your team to call back.
Yes, from the price list you give us during setup, and only from that list. If a caller asks about something that isn't on it, she captures the question for your team instead of guessing.
When a call to your spa goes unanswered, Text-Back texts the caller within seconds, asks what they were calling about, qualifies the reply and captures the consult for your team. It goes live in 1 to 2 days and costs $197/mo USD.
Ainda não. A Mia regista a consulta com o tratamento e a hora preferida, e a sua equipa confirma-a no software de marcações que já usa. Só marcaremos cada integração direta como ativa quando ela o estiver.
Relco works alongside Boulevard, Vagaro, Zenoti, Mangomint and Aesthetics Pro. Mia captures the consult with the treatment and preferred time, and your team confirms it in the software you already use. No direct integration is live yet.
For each captured consult, your team gets the caller's name and number, the treatment they asked about and their preferred time. Your team then confirms the appointment in your booking software.
Because Mia does not write into your calendar today. A person on your team checks the time against your schedule and confirms with the client, which keeps double bookings out and keeps your team in charge of the book.
Relco's AI Front Desk is $497/mo USD plus a $750 USD one-time setup. Text-Back alone is $197/mo USD plus $250 USD setup. Reviews and Reactivation is an optional add-on at +$300/mo USD.
No. Plans renew monthly in USD and you can cancel any time; cancelling stops the next renewal. If you prefer, pay annually and get 12 months for the price of 10.
Yes. If Relco is not a fit, ask for your first month's subscription fee back within 30 days of going live. Setup fees and carrier charges are not refunded.
The one-time setup, $250 USD for Text-Back or $750 USD for the AI Front Desk, covers loading your treatments, prices and hours into Mia's script, forwarding your number, and testing calls with you before launch. Founding clinics get it waived.
Do the math on your own calls. The average first visit at a US med spa is $527 USD (AmSpa 2024), and the AI Front Desk is $497/mo USD, so one recovered first visit at that average is more than a month of service. The missed-call calculator runs it on your numbers.
Founding clinics get the setup fee waived and their monthly price locked for 12 months. We are onboarding our first US med spas now; book a walkthrough to ask about a place.
Text-Back em 1 a 2 dias. O AI Front Desk em 3 a 5 dias, no número que já divulga.
A 15-minute walkthrough, your price list, your hours and the treatments you want Mia to talk about. We set up forwarding on your existing number and test Mia with you before she takes real calls.
No. Captured consults arrive with the details your team needs, and they confirm them in the booking software they already use. Your team gets a short brief on how consults arrive before Mia goes live.
Not yet. Phone calls and SMS are live today. WhatsApp and Instagram DMs are on the roadmap, and we will label each one live only once it is.
Não. A Mia trata de marcações e de perguntas sobre preço e disponibilidade. Tudo o que diga respeito a segurança, adequação ou dosagem vai para uma pessoa da sua equipa.
Hoje não fazemos nenhuma afirmação sobre HIPAA. A Mia recolhe apenas dados de marcação: nome, número, tratamento pretendido e hora preferida. Não pergunta pelo historial médico.
Scheduling details only: name, phone number, the treatment the caller is interested in and a preferred time. Mia does not ask about medical history. The privacy policy explains how that data is handled.
They reply STOP at any time, or HELP for help. Opt-outs are honored across your spa's messaging, and message and data rates may apply. The messaging terms have the details.
Talk to Mia for two minutes, then book a 15-minute walkthrough with the team.